Internet Explorer support ending

As of January 1st, 2020, PlayNow.com no longer provides browser support for IE 11. If you choose to use IE 11 we cannot guarantee you will be able to login or use the site. We advise you switch to the latest version of either Edge, Firefox or Chrome.

Bingo Community Information

General Chat Room Information

One of the greatest rewards in playing Bingo at PlayNow.com is the always-active chat room and the chat games that go along with it. Make friends, crack jokes and talk current events with new and old friends all moderated by our friendly and helpful Chat Masters (MCs).

To use the chat, simply find the text box at the bottom of the conversation window, type your message and hit 'Enter' or click the arrow button to 'send' your message. It's that easy to get in on the action and start socializing with our wonderful bingo players & MCs!

By adding others as 'Buddies', you can start a Private Chat with them! Public and private chats are monitored by the MCs to ensure conversations are easy-going and fun.

Do not forget you can express how you are feeling with our range of expressive emoticons! Click on the 'smiley' at the bottom right of the Chat Room screen to see our wide range of expressive emoticons or click the tab on this page.

Our friendly and knowledgeable Chat Administrators, also known as Chat Masters or MCs, are available to talk to in the Chat Rooms throughout the day. The letters "MC" appear before their nickname in order for you to identify them easily. Click on the Meet Your Moderators tab on this page to get to know our MCs a little better and be sure to introduce yourself to them as they love to chat with our players!

Chat Room Rules

In order to provide each of our customers with a friendly and save environment to enjoy your Bingo games, we have laid out some rules and guidelines for everyone to follow. Each time the chat function is used, the customer commits to respect the rules laid out below. The aim of our MCs is to create a friendly, respectful and welcoming environment for all players in the chat rooms. This includes ensuring that the players follow all rules as laid out below:

  1. Impersonating another person in chat is not permitted.
  2. You must not harass, slander or abuse other chatters or MCs.
  3. The use of indecent or foul language is strictly prohibited.
  4. We do not tolerate racial, sexual or ethical comments of any kind.
  5. Please use a nickname in good taste.
  6. The MCs follow guidelines to protect all players in the rooms. Chat users should not question or debate with the MC's decisions and shall respect the MC's authority at all times.
  7. While friendly discussions and debates are encouraged amongst the chatters, arguments or negative debates are not allowed at any time. All complaints and feedback must be submitted by contacting Customer Support.
  8. Players must not advertise websites or companies in our chat rooms.
  9. You shall not solicit any other players with requests for money, for example by requesting donations to any charitable cause and the like.
  10. Please stick to the room's specified language. Any customer found to be using another language may be banned from chat by the MC.
  11. Players may participate in the chat games running in a bingo room as long as they have purchased at least one ticket for the bingo game during which the chat game will be played.
  12. Once credited to the player's account, chat game bonuses will expire after a period of 7 days.
  13. For your own security and privacy, you are not allowed to share personal details or contact details in the main chat, such as telephone numbers, email addresses, home address, Messenger account, Facebook, Twitter, etc. If you chose to share your information with your friends, please do so in the Private Message function.
  14. Moderators are not allowed to discuss player details with other players in chat or private chat.
  15. If you do not want to see the discussions/chats of specific players, please use the MUTE option in order to remove that player’s chat from your feed.
  16. When MC’s are away from the rooms, it is the responsibility of the players to report any abusive actions by using the “report” button/feature available in the bingo room. Players may also reach out to Customer Support at any time.
  17. We reserve the right to publish players' nicknames, winnings and chat messages across any media platform at our discretion.
  18. We reserve the right to suspend, restrict or terminate your access to the Service at any time without notice at our discretion where you are or we suspect that you may be in breach of these Terms.
  19. Rules and guidelines may change at any time, please ensure you read them on a regular basis.

Chat Games

Chat room games are offered as a way of providing additional fun and chances to win for regular players and chatters. A chat prize is awarded in chat to players who are actively playing bingo at the time the chat game is run, as per the chat and bonus rules. Chat prizes are given at the discretion of the Chat Masters. Chat prizes may not be withdrawn or transferred.

How Chat Games Work

Chat games are played daily! The MC will ask the players for their numbers before starting a number game. Only then must each player submit the numbers they wish to play and they will have until a few moments before the bingo game starts to do so.

When submitting numbers for the regular number games, unless the CM states otherwise, the player must always type an asterisk before each number. For example: *5*23*45

The deadline for participation ends as soon as the MC types "NO MORE NUMBERS". Any player who submits their numbers after this moment will be disqualified from this chat game.

To claim the prize when the chosen numbers are called, or when submitting a trivia answer, the player must type the chat game's word in capitals and with three asterisks on either side. For example: ***TRIVIA***

Any player that does not place the asterisks exactly as instructed by the MC on duty when submitting numbers or claiming a prize, will not be considered.

To be able to participate in the chat games and be eligible to win a prize, it is essential that the player has purchased at least one ticket for the bingo game in progress.

So that everyone has an equal opportunity to win, the winner of a chat game must sit out of the next chat game. This player will be able to participate again after this game.

In order for a chat game to be played, there must be a minimum of 5 players having purchased tickets for the Bingo game in play at the time the chat game is run.

Chat Prizes

Please help us to award chat prizes to the correct players by letting your MC know when you will be away from your keyboard. Chat is very interactive and many of our chat games require players to respond to the MC. If you miss purchasing a ticket for the game, are away from the keyboard, or are playing in multiple rooms, please tell the MC on duty. The MCs will not hold chat prizes for players who are not in chat. If you do not respond to the MC, the chat prize will be awarded to the next player. You must purchase tickets to be eligible to receive a chat prize. Bonus tokens will be available in the player's account for a period of 7 days after being credited; after this period, the bonus will expire and will not be reinstated.