Help and Frequently Asked Questions

Username information is secure, you will need to contact us directly via telephone and we will be happy to help you 24 hours a day with poker-related questions. Please contact Customer Support at 1-877-706-6789 or email us.

Once you have set your nickname, it can no longer be changed.

PlayNow.com has gone to considerable lengths to ensure a poker environment where you can play comfortably and know you are protected in case you ever lose your connection while playing. Please refer to House Rules for details about how this works.

MBLL does not offer Disconnection protection for players. Players must act in time otherwise actions are taken. Please refer to House Rules for details.

PlayNow.com is best viewed with a minimum screen resolution of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to. In some instances this setting may not allow you to pull up other programs while playing.

To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow the use other programs while playing. To change your current settings, you may do the following:

• Click on the Windows Start menu button on your desktop
• Select "Settings"
• Click on "Control Panel"
• Select "Display" from the available menu
• The "Display Properties" window will come up
• Select "Settings"
• At the bottom right of the window you will see a section called "Screen Area" displaying an arrow-like symbol with "Less" and "More" on each side.
• Point with the mouse on the arrow, and change your screen resolution to "1024 x 768" pixels.
• Once you have selected the desired resolution, click on "Apply" and then "OK".
• Windows will give you a preview of the new settings and will prompt you to agree with the new settings by clicking on "OK" (You will have approximately 15 seconds to choose before Windows will restore the original settings)

Finally you may need to reboot your computer to ensure that the new settings are successfully put in place.

We recommend a Pentium 200 MHz with at least 20 MB of free hard disk space and 128 MB of internal RAM memory. Download is available for the latest versions of Windows, iOS and Android.

Yes our Poker software works on Mac computers. Please use this link to download and player poker on a Mac Computer: https://www.playnow.com/mb/poker/download/mac/

All deposits, player limits and cash game chips are listed in $CAD (Canadian Dollars).

In fixed limit games, the possible betting amount(s) is shown on the buttons when you are seated at the table. Simply click the appropriate button to make a bet.

In Pot Limit and No Limit games, the betting amount may vary. Use the slide bar to select the correct amount or type the exact betting amount in the text box. You can also click the (-) and (+) buttons to change the amount.

During each blind phase, a countdown timer will run for all players required to pay the ante or post a blind. The countdown timer will only be visible to the player to the left of the chip rack. The timer will disappear once the player antes up or posts the blind. If the player doesn't pay the ante or post the blind, that player will not participate in the hand.

If a player is still in the buy-in phase while the ante or blinds phase is underway, a countdown timer will be displayed even though that player isn't participating in the current game.

During cash game play players have a prescribed time to act. This time is indicated with a countdown timer at their chair position. If the player fails to act in time, the hand they are in will be folded. The player will also sit out until they re-join the table.

The amount of money in the pot (and side pots) is clearly stated on the game table.

The table limits are clearly displayed on the game table.

You can change how the cards look, select a different card size, and even change the background theme. You can also choose to play with a four-colour deck instead of the two-colour deck.

Select your preferred options on the GAME OPTIONS tab.All new tables you open will use your preferred options.

You can play at multiple tables at the same time and each started table is presented in its own window. Buttons in the lobby and at each table (standard view only) allow you to navigate between the first five opened tables, and required actions are indicated in the table display in the lobby and at the tables.

It is not possible in a tournament to request a seat change.

In cash game play, once seated, players can change the appearance of the position of their chair. This DOES NOT change the position of the player relative to the button; it merely changes the graphical representation of the player at the table.

You can keep notes on your opponents and read the notes whenever you are logged in. To make a note on another player, click on the player's avatar. Type your text and click OK. Once a note is entered, an icon will appear by their name. No one else can see your notes and they are stored locally on your computer.

You may participate in the table chat. To chat at the table, enter the message in the textbox and click CHAT or just hit Enter on your keyboard.

It is possible to choose between four levels of chat content to be displayed at the table. To change the content being displayed, click the MENU button and then SETTINGS. Here, you will be able to select from the following four options:

• Summary (default) - player chat and dealer chat.
• All - player actions, player chat, and dealer chat.
• No chat - player actions and dealer chat.
• Chat only - player chat.

It is possible to mute the chat of another player seated at your table. To mute the chat of another player, click on the mute icon at the top of the player's avatar. This choice is saved for each player between log ins.

Learn about Chat Etiquette

You can see a history of your hands and hand replay in the poker client under the "Game History" tab.

Extensive game statistics are accumulated for each game you play. Click the MENU button and then STATISTICS at the game table to open the game statistics tab. You can reset the data by clicking RESET.

When you decide you wish to leave the table, just click on the LEAVE MENU button and then select your preferred option. If a hand in which you are playing is currently in progress, it is suggested you click a “sit out” option to allow you to leave the table when the hand is complete. Of course, if you fold your hand, you may leave the game at that time as well. If you'd like to rejoin the table you exited from at a later time, you will be required to bring to the table, at minimum, the amount of money you left with. For example, if you choose to leave a $25/$50 table with $500 and you'd like to return to the table at a later time, you must buy-in for at least $500 when rejoining.

You can easily set time limits directly within the Poker client on the "GameSense" tab. For more information about setting limits while playing poker, please read the Setting Limits page.

On each individual game tile there is an “i” mark. Clicking on this mark will open a page that contains information related to that game.

Yes. All Casino games on PlayNow.com have an option to play-for-free. In order to ensure that only players age 18 or older access our games, even for fun, you must log in to your account to access the play-for-free games.

The PlayNow.com Casino offers several table games. Every game has its special rules and intricacies that make the game play unique. Inside each game, there is a Help Section so that you are aware of how to wager, how to win and what the winnings paid to you are. The PlayNow.com Casino encourages all players to use this information and to "Know your limit and play within it".

You will find some different, and some similar titles and versions of games that MBLL offers in land based casinos and gaming centres. You will also find some unique game features on PlayNow.com that are not offered on land based games. The odds of winning a wager on the games and the payouts of all the games are very similar to MBLL's land based facilities.

Overall, you can rest assured that PlayNow.com offers an exciting and fair gaming experience for you no matter where you choose to play.

Above the main game-play screen there is an Options button that lists different features for you to use. You can turn the game sound On or Off separately from the sound on your computer, you can change the quality of the graphics from High to Medium to Low. You can choose from several available cloth colours on our table games. You can engage Turbo mode which does not display the animations during the game. You can also access the Help section from the Options menu.

If you are playing a PlayNow.com game and a decision is required from you to proceed (like hit or stand in blackjack), the game will wait for you to make that decision even if you have to close the game client or perform other actions.

If you require more funds, you can proceed to the Deposit page and load more funds to your Account. When you re-enter the game, your balance will update with the newly deposited funds. If you are ever forced to leave the game client, or choose to leave the game client with an unfinished hand, you will be prompted to complete this hand prior to continuing play on that game.

This function allows the player to increase their wager by doubling or tripling the amount of the last base wager with one click.

PlayNow.com offers several Progressive Jackpots whose total is dependent on player wagering activity. PlayNow.com endeavours to show accurate Progressive Jackpot meters on each respective game, however, imperfections in the internet may hinder the accuracy of the meter display. The exact amount of each Progressive Jackpot is recorded by the PlayNow.com computer system at the time of your wager. In the event of any dispute or discrepancy regarding any aspect of your purchase and/or play decisions, THE INFORMATION IN THE COMPUTER SYSTEMS WILL PREVAIL, AND ONLY THE PURCHASE AND/OR PLAY DECISION RECORDED BY THE COMPUTER SYSTEMS WILL PARTICIPATE IN THE GAME.

In the event that a progressive jackpot is discontinued, the funds from that jackpot will be added to a similar game of PlayNow.com's choice. The funds are defined as the amount contributed by players, or the amount contributed by PlayNow.com based on wagers made by players, MINUS the seed amount of the progressive jackpot. The seed amount can be found in the game specific "More Information" pages.

PlayNow.com may occasionally add funds to the progressive jackpots.

If you are playing a PlayNow.com game and a decision is required from you to proceed (like hit or stand in blackjack), the game will wait for you to make that decision even if you have to close the game client or perform other actions. Funds wagered will remain in this state until such time that you complete that game or your account becomes inactive. If your Account becomes inactive, any wagered funds from incomplete games will be void.

If bets placed remain undecided in an incomplete game beyond a stipulated timeframe determined by PlayNow, they will become void.

After placing your bet, if your play is terminated in any way, the result of your play will still stand. When you return to that game you will be prompted to complete the game you were playing. You need to do this before you will be able to play that game again. In the event of any dispute or discrepancy regarding any aspect of your purchase and/or play decisions, THE INFORMATION IN THE COMPUTER SYSTEMS WILL PREVAIL, AND ONLY THE PURCHASE AND/OR PLAY DECISION RECORDED BY THE COMPUTER SYSTEMS WILL PARTICIPATE IN THE GAME.

The Cash Spent balance tracks the amount of money that you have wagered on PlayNow during your current session/login. The balance will update as you play games. For games with a gamble (double-up) feature, the balance will wait until you start your next game before updating, just in case you wish to gamble your winnings.

When you're logged into your PlayNow account, and you go more than 30 minutes without interacting with the website, you will be logged out automatically. You won't be logged out when playing any Casino game that displays a progressive jackpot, since the progressive jackpot is updated in real time automatically, which counts as an interaction with the website.

For an optimal player experience and site performance on any device using playnow.com, we recommend using the latest version of:

1. the following browsers:
   • Google Chrome and Chrome mobile
   • Mozilla Firefox
   • Safari and Safari mobile
2. the following operating systems:
   • iOS
   • Windows
   • OS X
   • Android

It is recommended that you always keep your web browsers up-to-date.

Our eCasino games use a service called WebGL, a web-based graphics library that eliminated the need for plugins to run graphics on your web browser.

WebGL has minimum hardware requirements and if your device does not meet these requirements, you may experience display issues.

We recommend that your device have the following to support WebGL:

• Minimum 4GB of RAM
• 64 bit processor
• Capable Graphics Card (recent / up-to-date)

To check if your system supports WebGL click here.

Note: If your system does not support WebGL you can still play our eCasino games, but you may experience display issues such as blank reels, missing symbols or shaky graphics. These are display issues only and do not affect the outcome of the game.

Live Casino is an exciting way to play your favourite table games. You can enjoy Live Blackjack, Live Roulette and Live Baccarat streamed in real-time video, delivering an authentic gambling experience where real dealers shuffle, deal and interact with players, just like in a real casino.

Live Casino game outcomes are determined with real cards whereas other table games on PlayNow use a random number generator to determine game outcomes.

Clicking on any of the Live Casino game tiles will launch Live Casino in a new pop up window. You can watch on any game table without sitting down or placing a bet, so feel free to open it and look around!

Alternatively, demo videos of betting on each of the game types are available here.

To place a bet, pick your game type and/or table. If you selected Blackjack, pick an available (green) seat at the table. Select a chip value, then select a betting spot, and your bet is placed. Now the game plays out and your bet is settled based on the game outcome.

If you have an issue, we can help several ways. Live Casino has a chat function that allows you to chat with your dealer or the Live Casino customer support staff to notify them of your issue.

If you have an issue not related to Live Casino, with depositing for example, contact PlayNow Customer Support through chat, email or phone, details here.

The Live Casino studio is open 24 hours per day.

Always use the most up-to-date version of your browser and operating system to ensure a good Live Casino experience.

If you can't launch Live Casino, your Flash player may be blocked. This help article from Adobe, the makers of Flash, provides browser specific troubleshooting info.

The Live Casino balance updates each time it connects with the PlayNow server but these two systems are not always connected. For example, if you deposit money to your PlayNow account while the Live Casino client is open, you will not see your balance update in the Live Casino client until an event occurs that requires the client to contact the PlayNow server. Here are some examples of events that require the two servers to connect: launching the Live Casino client; opening a table; making a wager; settling a wager.

All sports bets that are made on the new sportsbook can be found in the 'My Bets' section, Once you log in, you will see a MY BETS link on the horizontal sub navigation header as well as on the header above the betslip. Once in the MY BETS section, players can search their  active or pending bets. You can also contact our Customer Support team at 1-877-706-6789 or through the Live Chat and an agent will be able to assist you further.

Of course you can! Spread betting is available on most events offered on PlayNow Sports. Spread bets are found under the names 'Point Spread', 'Spread' 'Handicap', 'Puck Line', 'Run Line' etc. depending on the sport or event.

We couldn't call ourselves a sportsbook if we didn't offer betting on the Total amount of Goals/Points/Runs scored in the game or match! Not only do we have Over/Under bets on end of Game totals, for many sports you can bet on various Totals throughout the game on periods/quarters/half-time/innings etc. Check your favourite events to see what's available.

As we've seen, a Parlay Bet combines selections from multiple games or events into one bet. To take the concept further, a Same-Game Parlay lets bettors choose multiple selections from within the same game into one single parlay. Same Game Parlay bets are currently available for pre-game betting on NFL, NBA, NCAA Football, NCAA Basketball, Rugby, and Soccer on PlayNow - Online legal sports betting, casino, poker, lottery, and more | PlayNow.com.

Example of a Same Game Parlay Bet.

In an NFL game between the Kansas City Chiefs and the Buffalo Bills, you could have a Same-Game Parlay Bet that includes:

• Money Line Bet on Kansas City winning the game.

• Spread Bet on Kansas City winning by 2.5 points or more.

• Prop Bet on Josh Allen throwing 2 touchdowns in the 1st half.

Where Same Game Parlay is available for an event, you will see the ‘SGP’ icon with the event. To place a SGP bet, go to the event page and then click the SGP icon near the top of the page to view the list of SGP markets available. Make two or more selections and then add your bet to the betslip to complete your wager.

Remember that all your individual selections must be predicted correctly in order to win a Same-Game Parlay Bet. If any selection within your SGP bet is made void, your entire bet will be made void and your wager amount returned.

PlayNow gives you the option to view the odds in 3 different formats. Below is brief description of the 3 different formats:

Decimal
With Decimal odds, multiply the value of the odds with your wager to determine your potential win. The outcome with the lowest odds is projected as the most likely outcome (or 'favourite') and vice-versa the outcome with the highest odds being the least likely to occur (also known as the 'dog').
Example: With decimal odds of 2.50 and wager amount of $10, this bet would potentially return $25.

For a parlay bet, the total odds of a bet are determined by multiplying the value of all the odds and then multiplying by the amount bet.
Example: With decimal odds of 2.50 and 4.00 and wager amount of $10, this bet would potentially return $100.

American
American odds (also sometimes referred to as "Money Line" odds) reveal the amount you must wager or can win on any selection based on a $100 increment. The favoured outcome is always displayed as a negative number.
Example: If the odds offered on a particular outcome are -110, it means that in order to 'win' $100 you would need to bet $110. If the odds are +110, it means that if you wagered $100, you would win $110. In this example you would calculate your payout by also adding your initial stake (wager).

Fractional
With Fractional odds, the numerator represents the amount to win from the wager amount shown in denominator. Example: Odds of 1/3 mean that bettor would win $1 for each $3 staked (thus equal to 1.33 in decimal format), and 2/1 mean that bettor wins $2 for each unit staked (thus equal 3.00 in decimal format). So, with a stake of $100, potential win on first bet is $133.33, and on the second bet, potential win is $300.

To change the odds format, use the odds format selector found near the bottom of the left navigation bar and select your preferred format from the drop down menu.

The sportsbook rules and regulations including sport specific rules can be found here

Promotions offering opportunities to get Sports Freebets are offered frequently, including the Bet-Back Bonus! To review the availability and details of any Sports Freebet promotion, check the Sports Promotions page.

There are several ways to view the Sports Freebets available to you. Once logged in to your account:
1. Click on the 'My Account' link at the top right corner of the page. Sports Freebets will be visible under the Token Balance section.
2. Click on the 'My Account' link at the top right corner of the page. Click on 'My Promotions'. Sports Freebets will be visible under Promotions Earned area.
Click on the Bet Slip. Sports Freebets are visible near the bottom of the bet slip.

When a selection(s) is added to the bet slip that meets the conditions of your Sports Freebet, a 'tick box' will appear near the bottom of the slip with the Name and value of the qualifying Sports Freebet. Once the Sports Freebet 'Tick Box' is checked, it will be used towards your bet purchase. You must enter the amount of the Sports Freebet (or a higher value) into the wager amount box in order to successfully place the Sports Freebet.

You must use the entire value of a Sports Freebet token on one bet.

It is possible to add additional money from your wallet to a Sports Freebet amount to increase the size of your wager as long as the conditions of the Sports Freebet are met in one of your picks (e.g. for an NHL Freebet - and an NHL bet has been selected), other picks can be added for a parlay bet (subsequent to all applicable betting rules). For example, a $10 NHL Freebet Token could be used to make a $10 parlay bet with one NHL pick, one NFL Football pick and one EPL Soccer pick.

Yes, your Sports Freebet balance will be separate from your other tokens.

No, only Freebets that appear in My Account can be used for Sports bets.

A Sports Freebet Token must be spent on either a single bet or a parlay bet within a single transaction on the bet slip. It is not possible to use a Sports Freebet Token across multiple bets on your bet slip. For example, you are not able to use $5 of a $10 Freebet token towards a Single bet and the remaining $5 of the token to a parlay bet.

It is not possible to use a Sports Freebet and wager LESS than the value of the Sports Freebet. For example, you are not able to use a $10 Freebet on a $5 bet.

When you win a bet for which you have placed using a Sports Freebet, only the prize amount of that bet will be returned to your wallet. The value of your Sports Freebet Token will NOT be returned to your wallet.

Only one Sports Freebet may be used per bet.. If multiple bets are being placed within a single transaction, more than one Freebet may be applied.

Yes, you may use both cash and a Sports Freebet to complete a bet slip. For example, if the final bet slip amount is $20 and you use a $10 Sports Freebet, $10 will be deducted from your wallet.

Not necessarily. Sports Freebets earned through promotions and offers may be used for every possible bet or scaled down for use on one specific line or sport only. The Sports Freebet earned will always be outlined in the terms and conditions of the promotion or offer. Sports Freebets are not currently eligible to be placed on Same Game Parlay Bets.

Draws for National games like LOTTO MAX, LOTTO 6/49 and DAILY GRAND take place in a secure location in Toronto, Ontario, and are conducted by the Interprovincial Lottery Corporation (ILC). These draws use a computerized draw system.

Draws for Regional games like WESTERN MAX and WESTERN 649 and EXTRA take place at Western Canada Lottery Corporation (WCLC) headquarters in Winnipeg, Manitoba. These numbers are drawn on stand-alone computerized draw machines.

The draw process is supervised by internal and external auditors. Strict controls and security measures are in place for every draw. More details about the draw processes are available here.

Click here to watch animated draw results for LOTTO 6/49, LOTTO MAX AND DAILY GRAND on WCLC.com.

The purchase cut-off time is 9:20pm CT the evening of the draw.

Lottery ticket sales for all games are unavailable early each morning during the system closure period from 4:00am CT until 5:00am CT. Ticket sales for select lottery games are not available from 9:20 pm CT to 9:35 pm CT on their respective draw dates.

Lottery ticket sales for all games are also unavailable on November 11 until 1:00pm CT.

If you see a system closure notification please check back to purchase your tickets.

Winning numbers are made available as soon as possible following the draw. Delays in posting results can occasionally occur, such as when multiple draws are held. Example: a Lotto Max draw that includes multiple MAXMILLIONS.

No. Lottery tickets purchased on PlayNow.com cannot be cancelled.

No, tickets purchased on PlayNow.com cannot be checked at the self-serve Ticket Checker or lottery terminal at any Lotto Spot Retailer, nor can they be checked using the scanner within the WCLC Lotto Spot! app. PlayNow.com makes checking your tickets easy by automatically notifying you of a win.

Congratulations, you've won!

PlayNow.com Lottery winners receive a courtesy email notification about their win. Refer to your email for the next steps in completing your prize claim.

You can double-check you win by logging in to your PlayNow.com account or by contacting Customer Support at 1-877-706-6789.

If your prize is $1000.99 or less, your prize will be automatically deposited into your PlayNow.com account.

If your prize is $1001 or more, or a merchandise prize, your notification will instruct you to contact the Western Canada Lottery Corporation (WCLC) who will guide you through the prize claim process.

For questions about the prize payout process on PlayNow.com, contact Customer Support at 1-877-706-6789.

If you've won a Free Play, you will be notified of your win by email. You will receive a free Quick Pick ticket, which will be automatically entered for the next draw. If you have won multiple Free Plays, you will receive that number of free Quick Pick tickets for the next draw.

You must initiate the prize claim process within one year of the draw date. To review your lottery purchases, log in to your PlayNow.com account and go to your My Tickets page.

No, all prizes won with Lottery tickets purchased on PlayNow.com are awarded through PlayNow.com. Login and check the My Tickets page to see whether you have won. PlayNow.com makes claiming your prize easy by automatically notifying you of your win and by coordinating the deposit of your win into your PlayNow.com account.

The Lotto Spot! app is operated by Western Canada Lottery Corporation (WCLC), and account information and tickets from that app are not shared between it and PlayNow.com.

Manitoba players are welcome to purchase tickets using a variety of methods, including printed tickets at lottery retailers, Lotto Spot! app (WCLC), Subscription Spot (WCLC), and PlayNow.com. Tickets purchased are all entered into the same draws.

Please note that the courtesy email notifications for any wins that you receive from PlayNow.com will only reflect wins from tickets purchased on PlayNow.com.

There is no need to print or sign your online Lottery ticket. Because you purchased your ticket on PlayNow.com, we are able to identify you as the rightful owner of your ticket and any prizes associated with it. Your numbers will be automatically checked for you, and you will be notified of any wins with a courtesy email.

Currently all tickets purchased on PlayNow.com are associated with the named account holder only. PlayNow.com does not advise using your PlayNow.com account to purchase tickets on behalf of others or to coordinate group purchases or group buying agreements.

The minimum prize on LOTTO 6/49 is a Free Play by matching two main numbers on one line.

For every $3 LOTTO 6/49 play on your ticket, you will also receive a 10-digit selection for the Guaranteed $1 Million Prize Draw at no additional cost. Guaranteed $1 Million Prize Draw selections will appear as a range and each selection is a separate chance to win. For example, a ticket with five boards played will show the Guaranteed Prize Draw selection as 12345678-01 to 12345678-05.

One winning selection will then be drawn only from those issued to guarantee there is a single winning ticket for each draw. The Guaranteed $1 Million Prize selection is drawn separately from the main LOTTO 6/49 draw.

No. Guaranteed Prize Draw selections are unique, so no two tickets can share the same number.

To win, your number must exactly match the winning number drawn. There are no subsidiary prizes.

WESTERN 649 is available only in the Prairie Provinces and the Territories.

Because it's only available within the Prairie Provinces and Territories, WESTERN MAX has about 15% of the player base of the national lottery games like Lotto Max and LOTTO 6/49. The game was therefore designed to offer the same Top Prizes to players on every draw. If WESTERN MAX had been designed with rolling jackpots, those jackpots would have started at a much lower level. With WESTERN MAX's current structure, a $2 Million Top Prize and fourteen $1 Million prizes will always be available, whether or not some or all of them were won the week before. The weeks when the Top Prizes are not won essentially pay for subsequent prizes when there is a winner.

The annuity prizes on DAILY GRAND are true "for life" prizes and will last for the lifetime of the winner. There is no set maximum on the length of the payments but there is a minimum of 20 years. Should the winner pass away before 20 years have passed, their identified beneficiary will receive the commuted value of the remaining payments for the balance of the 20 years.

Yes, the top prize winner can choose a single payment option of $7 million in place of a top prize annuity payment. The secondary prize winner can choose a single payment option of $500,000 in place of the secondary prize annuity payment.

The annuity option is not available for multiple winners. Instead, each winning ticket equally shares the lump sum ($7 million top prize). This also applies for the secondary prize in which each winning ticket equally shares the lump sum ($500,000 secondary prize).

DAILY GRAND does not offer a growing jackpot as a top prize. Instead it is a fixed matrix game that offers a $1,000 a Day for Life annuity as a top prize. All of the DAILY GRAND prizes are set amounts.

The GRAND NUMBER is the sixth number drawn for DAILY GRAND and is selected from a number field of 1-7. The GRAND NUMBER is not a Bonus Number and cannot be used in place of one of the five main numbers.

Bingo games are played on the PlayNow.com site. The games are very similar to regular bingo in that players win a prize if they match the right patterns on their Bingo cards. Numbers are called and shown on the screen in the call board area. Numbers are automatically marked on your cards (or "tickets") unless the settings are changed to manual daub .

Each Bingo game (or "draw") continues until a Full Card win occurs. If more than one player wins at the same time, the prize will be shared equally amongst them.

The Suite 75 and Coast to Coast rooms use the traditional 75 ball variant bingo.

Select the Play Game button from the Bingo pages.

Once the Bingo window is open, click the mini game you want to play.

Players from BC, Manitoba and Quebec contribute towards mini game jackpots when they play a particular mini game that has a jackpot.

No, the mini game jackpots standalone to that game only. Contributions come from players in BC, Manitoba and Quebec.

Bingo and mini games are open 24 hours a day 7 days a week.

A minimum of two players is required for a Bingo draw to be played. If you have purchased card(s) in a draw and there are less than two players, the game will be cancelled and your purchase will be refunded to your PlayNow.com Account.

A pop-up with winners and prizes will momentarily appear above the ticket area to inform all players immediately after a prize has been won.

Each Bingo room has a progressive jackpot in which a percentage of all sales are added to the jackpot. The jackpot is won or shared by the first player(s) to get blackout within the specified number of ball calls.

In the event that a Bingo game or jackpot is discontinued, the funds from that jackpot will be added to an unclaimed prize fund. This fund grows with unclaimed prizes from all lottery games we offer and is used to fund special or bonus lottery prizes. In this way, the money always goes back to players.

PlayNow.com may occasionally add funds to the progressive jackpots.

If more than one player wins the jackpot at the same time on the same game, the jackpot will be shared equally amongst them.

Computer or internet connection problems will not affect the game outcome. After you purchase your game, if your play is terminated in any way, the result of your play will still stand.

For Bingo games, if you return to the game before the draw is over you can view the remainder of the draw. If you return to the game and the draw is over you can view the results in your Account History in your PlayNow.com player profile.

No, once a player confirms a Bingo purchase it cannot be cancelled.

In a single Bingo game you may buy anywhere between 1 to 60 "tickets" each of which consists of a single card.

Yes, use the Autobuy button in the Bingo game window to buy up to 60 tickets for up to 10 consecutive games as you wish.

A chat alias is a name that players choose to represent themselves in Bingo. Your chat alias must be unique, may be from 6 to 10 characters long using letters and numbers and may include periods, spaces or underscores (".". " " or "_") as special characters. Your chat alias will be shown in the chat window when you are in a Bingo game. If you win a prize, your chat alias and prize amount will be displayed for other players to view. To play Bingo and mini games or to chat with other players, you need to create a chat alias.

Chat Moderators are present in the Bingo chat rooms to ensure chat conversations are fun and appropriate, play Chat Games, and answer Bingo questions. Chat Moderators also respond to any issues that occur during chat such as offensive behaviour.

For more information regarding Chat see the Bingo Community page.

Click the drop-down on the top, left of the chat area to switch from the English to the French chat room. The default chat room will be the English chat room.

Chat Games are provided as a way for Bingo players and chatters to have more chances of win a prize and provide extra entertainment while playing Bingo. A chat prize is awarded in chat to active players who are playing Bingo at the time the Chat Game is run.

For more information regarding Chat Games see the Bingo Community page.

The MC will announce in chat before a Chat Game is going to be played and will explain the mechanics and rules of the particular Chat Game.

If the Chat Game is a number game, the MC will then ask the players for their numbers before starting. Each player must submit the numbers they wish to play, following the MC's instructions and submitting them in the same format requested by the MC. They will have until a few moments before the Bingo game starts to do so.

The MC's decision on which Chat Game is played, when, and who is a valid participant, is final.

The deadline for participation ends as soon as the MC types "NO MORE ANSWERS" or something similar to that message. Any player who submits their numbers after this moment will be disqualified from this Chat Game.

To claim the prize when the chosen numbers are called, or when submitting a trivia answer, the player must type the Chat Game's word in capitals and with three asterisks on either side. For example: ***TRIVIA***

Any player that does not place the asterisks exactly as instructed by the MC on duty when submitting numbers or claiming a prize, will not be considered for that Chat Game.

To be able to participate in the Chat Games and be eligible to win a prize, it is essential that the player has purchased at least one ticket for the Bingo game in progress.

Only active players, specifically those who have made a deposit in the last 7 days, will be eligible to win a Chat Game prize.

In order for a Chat Game to be played, there must be a minimum of 5 players having purchased tickets for the Bingo game in play at the time the Chat Game is run.

So that everyone has an equal opportunity to win, the winner of a Chat Game must sit out of the next Chat Game. This player will be able to participate again after this game.

Chat prizes are awarded in accordance with the Chat Game Rules by the Chat MCs.

GameSense is an innovative approach to responsible gambling resources, designed specifically with players in mind. By combining responsible play education, information about all of our games and the risks associated with gambling, you'll be able to make educated decisions that will help make sure your play is balanced by informed choice.

Call the Manitoba Problem Gambling Helpline at 1-800-463-1554.

There are a variety of safeguards and controls throughout the PlayNow.com site. These include:

• Weekly Deposit Limit: Maximum transfer amount by a player into their account each week is set at $9,999
• Session log: Time and amount spent available at all times
• Purchase history: Tickets purchased and amount spent for the past 52 weeks
• Age control: 18+ and data verification using one of Canada's major credit bureaus

The program enables you to voluntarily exclude yourself from accessing PlayNow.com, for a pre-determined amount of time. Research has shown that when Voluntary Self-Exclusion is combined with treatment, it can be one of the most effective means to stop gambling.

You can enrol in the program directly on PlayNow.com.

1. Log in to PlayNow.com
2. In the "My Account" section, go to Self-Exclusion.
3. Follow the instructions and complete the four-step process.

Once you have enrolled in the Voluntary Self-Exclusion Program, you will not be able to revoke your enrolment.

Self-exclusion starts the moment you sign up and lasts for the period of time chosen by you. Voluntary Self-Exclusion can't be revoked. It ends when the agreed upon exclusion period ends and you have fulfilled any Manitoba Liquor & Lotteries' re-entry requirements.

Once you have completed the online self-exclusion registration, Manitoba Liquor & Lotteries' will close your Player Account and pay out any unredeemed cash in your PlayNow.com account.

When you enrol in the Voluntary Self-Exclusion program on PlayNow.com, the funds in your PlayNow.com account will be withdrawn and refunded back to you. For more information on this please click here.

Any outstanding sports bets or futures will not be refunded. Outstanding poker tournament registrations will be cancelled and will not be refunded.

Any Multi-Draw lottery tickets and Never Miss a Draw Lottery Subscriptions will be cancelled. If a ticket has already been purchased for the next draw, that ticket will remain valid. If a win is registered on such a ticket, you must contact Customer Support at 1-877-706-6789 to make arrangements.

The length of the exclusion is up to you. Choose from:

• 6 months
• 1 year
• 2 years
• 3 years

It's understandable to want to help a loved one who is in trouble. However, only the person seeking exclusion can sign up. No one can do it for them.

The intent of the Voluntary Self-Exclusion program is to reduce temptation by prohibiting you from entering an environment where you may be inclined to engage in an activity you have personally identified as a problem. Enrolling in the Voluntary Self-Exclusion is a commitment you make to yourself and it is a commitment that we support; therefore the contract cannot be revoked.

Although "good luck" and "best of luck" are common expressions of goodwill, the idea of "lucky numbers" is a myth. Lottery games are games of chance, and the outcome is entirely random. Using "lucky numbers" can make playing lottery games more fun, but it won't improve your chances of winning. Your odds are the same, no matter what numbers you play.